Refund policy

At Hoyya ,we want your delivery experience to be smooth, clear, and hassle-free from start to finish.

• Feel free to open your parcel and check your items before the courier leaves.
• Please note: We do not accept partial returns — the entire order must be kept or sent back in full.

EXCHANGE POLICY

• Send the original item back to us.
• Once we’ve inspected and approved it, you can choose a replacement.
• Your new item will be shipped right after the return is confirmed.

RETURN POLICY 

We hope you love your purchase, but if you need to make a return, here’s how it works:

• You can send your item back within 14 days from the date you receive it.
• Returned items must be in perfect original condition — unworn, unwashed, and with all original tags still attached.

After we receive your return and it passes inspection, your refund will be issued to your original payment method (Card or InstaPay) within 7–14 business days.

• Return shipping fees are to be covered by the customer.

SALES ITEMS POLICY 

All items purchased during our sale (including discounted, clearance, and promotional items) are final sale. These items are not eligible for return, exchange, or refund.

This policy does not apply to items that arrive damaged or defective — in that case, please contact us within 24 hours of delivery, and we'll be happy to help.

Please review sizing, color, and product details carefully before completing your purchase, as sale items cannot be returned or exchanged for any other reason once the order is placed.

For any questions about a specific item before purchasing, feel free to contact us  we're happy to help before you buy.

After we receive your return and it passes inspection, your refund will be issued to your original payment method (Card or InstaPay) within 7–14 business days.

• Return shipping fees are to be covered by the customer.